Refund Policy

1. When you can get a refund

• Unused items in their original, unopened packaging returned within 30 days (60 days for Volt Club members).
• Faulty, damaged or incorrect items, at any reasonable time after delivery.
• Orders we cancel because an item is unavailable.

2. Safety limit on used electrical items

For safety, electrical items that have been powered up or used cannot be refunded unless they are faulty. Weatherproofing covers, cable protectors and unopened items are not affected by this limit.

3. How to request a refund

Email our support team with your order number and reason. For faulty items, a photo or short description helps us resolve it quickly. We may ask you to return the item before refunding, and we cover return postage for faulty or incorrect goods.

4. Timing

Once we receive and check a returned item (or approve a faulty-item claim), we issue the refund within 5–10 business days. Your bank may take a little longer to show it. Original shipping is refunded for faulty or incorrect orders; for change-of-mind returns, outbound shipping is non-refundable.

5. Membership refunds

Membership fees already billed for the current period are non-refundable, but you keep member benefits until the period ends. Quarterly consumable shipments already dispatched are non-refundable. You can cancel future renewals at any time.

6. Your statutory rights

This policy is in addition to your statutory consumer rights, which are not affected.